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Fallon Clinic Executive Leadership Team



Please click on a name below to view each executive biography.

Robert Yood, MD
Chairman of the Board of Trustees
Chief of Rheumatology

Jack Dutzar, MD
President/CEO

Robin Richman, MD
Chief Medical Officer

Michael Kelleher, MD
Medical Director for Quality and Medical Management

Edward Nazzaro
Executive Vice President of Clinic Operations

Sharon Nazzaro
Executive Director of Strategic Alignment

Randi Nichols
Executive Vice President, Human Resources and Operations Support Services

Bruce Plummer
Chief Financial Officer

 

Dr. Robert Yood
Chairman of the Board of Trustees
Chief of Rheumatology

Dr. Robert Yood has been with Fallon Clinic throughout his entire career. After completing his fellowship in Rheumatology at Boston University in 1979, he became the very first rheumatologist to practice at Fallon Clinic. Click here to read more...

In his role as Chairman of the Board of Trustees, Dr. Yood focuses on fiduciary and executive oversight, strategic planning, establishing appropriate committees, and overall clinical quality. Along with the other members of the Board of Trustees and President and CEO Dr. Jack Dutzar, Dr. Yood is responsible for guiding the future of Fallon Clinic and helping the Clinic achieve its overall goals and vision. Dr. Yood first joined Fallon Clinic's Board of Trustees in 1984 and has served as a member of the Board from 1984-1998 and from 2002 until present.

In addition to being Chief of Rheumatology at Fallon Clinic, Dr. Yood is also Medical Director of the Research Department, which conducts many different drug and epidemiological studies. He has authored or coauthored over 40 published research studies while at Fallon Clinic. Dr. Yood is also committed to teaching and is Chief of the Division of Rheumatic Diseases and Musculoskeletal Medicine at Saint Vincent Hospital and Clinical Professor of Medicine at the University of Massachusetts Medical School.

A graduate of Yale University and Oregon Health & Science University, Dr. Yood has provided exemplary service to patients and the rheumatology community for many years. He is currently chair of the American College of Rheumatology (ACR) Committee on Ethics and Conflicts of Interest and he previously served as a member of the ACR Board of Directors. In 2003, he was the recipient of the Paulding Phelps Award, a prestigious award given by the ACR in recognition of outstanding service on behalf of clinical rheumatologists. Dr. Yood was also named Fallon Clinic Teacher of the Year in 1989 and Researcher of the Year in 1993.









Dr. Jack Dutzar
President/CEO

As President and CEO of Fallon Clinic, the largest multi-specialty group medical practice in Central Massachusetts, Dr. Jack Dutzar leads a team of medical service providers and health administration professionals that cares for thousands of patients in all of Fallon Clinic’s sites located throughout the greater Worcester area. Dr. Dutzar joined Fallon Clinic in March of 2008 as the organization’s first CEO in its nearly 80-year history to be chosen from outside the Clinic. Click here to read more...

A family medicine physician, Dr. Dutzar hails from the Seattle area where he was most recently the Executive Medical Director of the Group Health Cooperative, the largest consumer-governed healthcare organization in the United States and one of the largest providers of medical care in Washington State.

At the Group Health Cooperative, he co-led one of two operating divisions. During his 20-year tenure at Group Health Cooperative, Dr. Dutzar was accountable for the design of the division’s care delivery system and integrally involved in strategic and business planning, medical group management, quality performance and initiatives promoting clinical effectiveness.

Earlier in his career, he served for nearly ten years as Vice President of Medical Affairs for Group Health Northwest, where he also practiced family medicine. In addition, he led Mojave Desert Health Services, a federally-sponsored health service organization in the desert community of Needles, California. There, he was involved in bringing new technology and clinical processes to hospital staff.

Throughout his career, Dr. Dutzar has been a member of several boards, including the Liability Reform Coalition, the Alliance of Community Health Plans and Group Health Permanente. In 1994, he served as a member of the National Health Policy Council at the White House.

Dr. Dutzar received his bachelor’s degree in biology and chemistry from Whitworth College in Spokane, Washington and his medical degree from the University of Colorado, School of Medicine, in Denver. He completed his family practice residency at Tacoma Family Medicine, a University of Washington affiliated program in Tacoma, WA, where he was Chief Resident. He is a member of the American Academy of Family Practice and the American College of Physician Executives.






Dr. Robin Richman
Chief Medical Officer

Dr. Robin Richman joined Fallon Clinic as Chief Medical Officer in December, 2007. Prior to her arrival, Dr. Richman was associated with Atrius Health, an alliance of five medical groups based in Newton, Massachusetts that includes Dedham Medical Associates, Granite Medical, Harvard Vanguard Medical Associates (HVMA), Southboro Medical Group and South Shore Medical Center. There, she held the position of Vice President of Patient Safety and Risk Management. Prior to this role, Dr. Richman was HVMA’s Specialty Director of OB/GYN services, leading a 200-member department that included 60 physicians and 20 midwives who delivered care at 17 different practices and six Boston-area hospitals. She was also Director of Continuing Professional Education for Atrius Health’s entire 600-physician practice and a board member of CRICO/RMF, the medical liability organization for the Harvard medical community.
Click here to read more...

Before joining HVMA, Dr. Richman spent two years as the Chief Medical Officer for Tufts Health Care Institute. She also held the Chief Medical Officer position at Women’s Health Management Solutions, a specialty consulting firm where she was instrumental in providing a greater depth and breadth of services, increasing patient satisfaction, improving care quality and successfully achieving fiscal targets. In this position, she also was very involved in working with regional and state agencies in developing healthcare policy and strategic initiatives.

From 1993-2001, Dr. Richman was Vice President and Medical Director of Tufts Health Plan, responsible for NCQA accreditation, member grievances regarding clinical events, all quality measurement and initiatives, credentialing, and served as the organization’s clinical representative for state and regional legislative initiatives – most notably being the lead for the Massachusetts’ managed care industry in creating the 1999 Managed Care Bill (chapter 141). On a national level, Dr. Richman served on the Leadership Council and chaired the Women’s Health Subcommittee for the American Association of Health Plans.

Before turning to more administrative endeavors, Dr. Richman spent 13 years in private OB/GYN practice in association with Newton-Wellesley and Emerson Hospitals in the Boston area. At Emerson, she was the Chief of Obstetrics and Gynecology from 1988 to 1990. Dr. Richman is a graduate of Temple University School of Medicine. She completed her residency at Los Angeles County Women’s Hospital and spent a year in a fellowship program at Beth Israel Hospital, Boston, in reproductive endocrinology and infertility.

She is currently on the Board of Trustees of the Massachusetts Medical Society, and the Boston Medical Library.




Dr. Michael Kelleher
Medical Director for Quality and Medical Management

Dr. Michael Kelleher joined Fallon Clinic in 1995. Prior to his arrival he was Associate Medical Director for Scott & White, the largest multi-specialty group practice in Texas, from 1986-1995. Dr. Kelleher was also an internist at Scott & White from 1979-1985. Click here to read more...

At Fallon Clinic, Dr. Kelleher is responsible for medical quality and peer review, clinical effectiveness, clinical risk management, chronic disease management, utilization management, and prescriber support efforts. In addition to these duties, he continues to provide clinical care for internal medicine patients on a part-time basis.

In 2004 and 2007, Dr. Kelleher was instrumental in helping Fallon Clinic receive the American Medical Group Association’s “Acclaim Award” for Patient Safety and Clinical Performance Improvement. Under his guidance in 2007, Fallon Clinic and Fallon Community Health Plan were ranked as number one in the nation for quality of care for Medicare and Medicaid patients, according to a joint ranking by U.S. News & World Report and the National Committee for Quality Assurance (NCQA).

A magna cum laude graduate of Amherst College, Dr. Kelleher received his medical degree from the University of Rochester Medical Center in Rochester, NY. He performed his internship and residency in Internal Medicine at the University of Minnesota.

Board-certified in Internal Medicine and Emergency Medicine, Dr. Kelleher completed postgraduate training at Intermountain Healthcare in 1987 in Advanced Training in Healthcare Delivery Improvement. He was also Assistant Professor of Medicine at Texas A&M College of Medicine from 1990-1995.

During his spare time, Dr. Kelleher enjoys boating, fishing, competitive softball, tennis, cross-country skiing and spending time with his grandchildren.








Ed Nazzaro
Executive Vice President of Clinic Operations

As Executive Vice President of Clinic Operations, Ed Nazzaro is responsible for operations across all of Fallon Clinic’s primary and specialty care sites.  Prior to coming to Fallon Clinic in 2004, he was the Chief Information Officer at Harvard Vanguard, a Boston-area medical group practice. Earlier in his career he was the Vice President of Information Systems for Blue Cross and Blue Shield of Connecticut. Click here to read more...

When Ed came to Fallon Clinic one of his main responsibilities was to help the organization implement an Electronic Health Record (EHR) system.  He was the right person for the job, as he had successfully managed the introduction of an EHR system at Harvard Vanguard.  Over the next four years Ed led this important effort, which has given physicians and medical staff instant access to patient information and facilitated care coordination among our patients’ various Fallon Clinic providers.

Ed is an active member of the Medical Group Management Association and the College of Health Information Management Executives. He holds a master’s degree in Business Administration from the University of New Haven and a bachelor’s degree in Information Systems from Quinnipiac College.






Sharon Nazzaro
Executive Director of Strategic Alignment

As Executive Director of Strategic Alignment, Sharon Nazzaro is focused with Fallon Clinic’s internal strategic development, as well as the development of important external partnerships. Specifically, Sharon is responsible for strategic planning, strategic business development, external relationship building and governance support. Click here to read more...

Prior to this position, Sharon put her skills to work for Fallon Clinic as the Executive Director of Strategic Business Development, responsible for executing the implementation of new business opportunities. And as the Director of Medical Specialties, she worked in partnership with the medical Chair to oversee the clinical operations of the entire Medical Specialties division.

Before arriving at Fallon Clinic, Sharon was the Chief Operating Officer at Dorchester Community Health Center in Boston. She also was the Director of Operations at St. Francis Hospital in Hartford and the Chief Operating Officer at Yale New Haven Health Systems’ Center for Practice Management.

Sharon started her career on the clinical side, earning a bachelor of science in Nursing at the University of Akron. She later received a masters of science in Health Care Business from the University of New Haven. In addition, Sharon worked in the health insurance industry, holding senior positions with Blue Cross Blue Shield of Connecticut and Aetna Health Plan.







Randi Nichols
Executive Vice President, Human Resources and Operations Support Services

Randi Nichols joined Fallon Clinic in 2004 as the Chief Human Resources Officer.  Since then she has earned expanded responsibilities, and now oversees several key operational support departments at the Clinic, including Human Resources, Compliance, Legal, Risk Management, Customer Service, Continuous Process Redesign and Marketing. Click here to read more...

In addition to her extensive experience in all aspects of Human Resource operations, Randi is keenly interested and uniquely skilled in leading strategic initiatives, particularly those aimed at continuously improving patient service, as well as promoting learning and professional development among Fallon Clinic employees at all levels.

Before arriving at Fallon Clinic, Randi held executive positions in the greater Boston software industry.  Most recently, she was the Executive Vice President of Human Resources for Wildfire Communications, Inc.  Prior to this she was a Vice President at SystemSoft Corporation.

An active participant in the American Medical Group Association (AMGA), Randi is the Chair of this trade organization’s Human Resources Leadership Council.  She is also a Corporator for the Worcester Ecotarium and sits on the Board of another Human Resource association.

Randi holds a masters in business administration from the Eisenberg School of Management at the University of Massachusetts in Amherst.  From the same school, she also earned a masters of science degree in Human Resources.  She received her bachelor’s degree from the State University of New York at Stony Brook.







Bruce Plummer
Chief Financial Officer

Bruce Plummer serves as the Chief Financial Officer and Executive Vice President of Business Development for Fallon Clinic, Inc.  A seasoned financial executive with 25 years of progressive audit and healthcare experience, he provides financial oversight to this $280 million multi-specialty group practice employing over 400 medical practitioners.  Mr. Plummer’s financial responsibilities include revenue operations, payor contracting, financial planning and analysis, tax planning and compliance, internal controls and financial reporting.  Operational responsibilities include management of the malpractice subsidiaries, business development, Information Services, Facilities, and management of the retail subsidiaries.
Click here to read more...

During his tenure at Fallon Clinic, Mr. Plummer has led several key initiatives.  Most notably he has restructured the economic and operational terms of the Health Care Services Agreement, implemented a financial turnaround of the Clinic’s pharmacy business, coordinated a complex ownership transfer that increased physician ownership of the Clinic to 100% and executed the divestiture of the Pharmacy business.  He also provided oversight of several improvements in collection processes resulting in a considerable increase in up-front collection rates and cash flow.

Before joining Fallon Clinic, Mr. Plummer provided financial direction and oversight for area healthcare organizations, including Blue Cross Blue Shield Health Centers and Matthew Thornton Health Plan.  He has implemented financial turnaround initiatives, led the divestiture of key business units, and has consistently worked to improve the integrity of financial systems and reporting functions.

Mr. Plummer is a Certified Public Accountant and a member of the American Institute of Certified Public Accountants.  He is a Cum Laude graduate of the University of Massachusetts Lowell, and holds a bachelor of science in Business Administration.


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